Warranty Policy

At RTI Arms Shop, we offer only new, genuine products backed by the manufacturer’s warranty. This warranty applies when products are used under normal conditions and starts from the date on your purchase invoice. Purchasing through any Wolfiek Group store ensures you benefit from the official manufacturer’s warranty. During this period, products are protected against defects in materials or manufacturing processes.

Warranty Duration

Most new products sold across our stores include a standard 2-year warranty starting from the invoice date.

How to Claim Warranty

If you experience an issue with a Wolfiek Group product, please contact our customer service via our submission form.

Provide the following to start the warranty process:

Your purchase invoice number
Photos of the product (a video may be requested)

We will process your claim and keep you informed. Additional details may be requested if needed.

Warranty Coverage

This warranty covers defects caused by manufacturing issues, including component failures or production errors.

Resolutions may include:

Repair
Replacement
Refund

When the Warranty Does Not Apply

Incorrect disassembly or reassembly of the rifle
Use of non-recommended lubricants
Installation of non-original parts
Misuse or abuse of the product
Use inconsistent with the intended purpose or instructions

What is Excluded

The warranty does not cover:

O-rings, bolts, seals, springs, cylinder heads
Damage from user negligence
Damage during shipping or transit
Damage from improper maintenance or misuse
Parts subject to normal wear and tear
Damage from using the product on other objects or surfaces
Any related additional costs

Failures from unauthorized modifications, third-party interference, or misuse are excluded. Shipping costs are also not covered.

At Wolfiek Group, we strive for your complete satisfaction with every purchase.

For questions, please contact our customer service via the submission form.